TMSOA

Transcription Management Services of America

All U.S. Based Services - India Prices! *

U.S. Based Services

Our entire team is comprised of people living and working in the U.S. We understand the sensitivity of BPO services in the medical industry and know that it behooves health care providers to choose transcription companies within U.S. borders where health care laws have meaning and effect.

Experience

Our transcription process managers have over 18 years of transcription experience as well as with training and monitoring the quality of transcription work to provide the outstanding level of service you deserve.

Technological Excellence

With over 12 years of experience in the IT industry, we maintain exemplary computer system standards and implement weekly inspections of our freelance transcriptionist's computers to provide enhanced security of your outsourced data.   We self-host all data and use encrypted communications throughout our system. We even provide free consulting to our clients in setting up their own low cost, or even free, in-house dictation systems. With such systems costing next to nothing to implement, there is really no need to outsource your dictation system.

Outstanding Customer Service

Our customer service manager has a successful 15 year track record in working with RN's, medical records departments and physicians to ensure a rewarding BPO process.

Turn Around Time

We provide 24 hour or less TAT with timely support for stat reports at no extra charge.

Security

We require that all our typists use computers and networks that we certify and inspect on a regular basis. We find that often times, clients that hire independent contractors realize that the typists they hire may be at risk for a compromise of their workstations and consequently, a compromise of confidential client data. Why would this happen? Because a medical transcription professional is not a network engineer or a hacker. They simply don't have the technical know-how to keep their computers and network secure. Shockingly, we sometimes find the same to be true for other Medical Transcription Service Organizations (MTSOs).

HIPAA

Let's face it. The saying is true that "HIPAA ends at the border". It really doesn't matter how smoothly and sincerely any offshore company will tell you that they are HIPAA compliant, the simple fact of the matter is:

1. offshore companies know you can't effectively audit them
2. the federal government can't enforce laws in their country

Health care providers are simply better off using U.S. based services of companies that have to work carefully and compliantly under the shadow of U.S. federal law. It's one thing to tell a client you are HIPAA client in order to get an account. It's entirely another thing to be HIPAA compliant in order to avoid massive penalties from the federal government. Talk is cheap. Don't choose a company that merely claims to be HIPAA compliant. Choose a company that must be compliant.

Enterprise Level Consulting - No Extra Charge

For clients that already contract with us for enterprise level Transcription Services, we offer free technical consultation. Specifically, if your organization operates a chain of hospitals or medical offices and you need to graduate the IT-aspect of your transcription BPO services to an in-house solution, we are available to provide free IT consultation to make your project a reality.

Why on earth would we do that? It's simple, really. We understand that there are times when larger clients, who are thoroughly happy with our Transcription Services, need to take full control of managing all the transcription and dictation electronic data within their own organization but don't know where to begin to research, architect and implement a strategic and robust solution.

We are a company that excels in, not only adapting to, but supporting our clients changing needs. Since we already maintain a unique custom designed Transcription Management System, we are more than capable of consulting to our enterprise client's on how they can roll-out their own in-house Transcription Management System. We are glad to provide these services for free because we know it adds value to the impeccable transcription services we already provide. No other transcription company can provide this additional service for free as we do, so we know that you will keep utilizing our transcription services.

Mutual Benefits

Assisting clients to implement their own Transcription Management System while still utilizing our company to do the transcriptions has mutual benefits for both parties:

Clients are able to be more HIPAA compliant by maintaining all medical records (dictations and transcriptions) in their own facilities and on their own servers
Clients are afforded more control of who has access to their data and have more control to audit that access
We will have slightly less overhead on our network and servers because our transcriptionists will have to access the system we help you to build, on your network
Your personnel can use your own PBX system to leave dictations, adding to the security of dictations because they will no longer have to do phone based dictation over a traditional PSTN
While it increases your control over your electronic transcription and dictation records, it also lowers our liability since none of those records will be on any of our systems.

It's a win-win situation. Moreover, implementing a Transcription Management System does not have to be that expensive. There are pre-packaged systems out there that can cost hundreds or even thousands of dollars to purchase, but there are also other low costs alternatives that are actually even better alternatives. We know because we implement them. If you are ready to build out your own Transcription Management System and need free assistance, contact us through the Contact Us link.

What if you are not currently a client at all?

Companies seeking to build out their own Transcription Management Systems should contact us for possible alternatives. For a fee, we are willing to work with anyone, even other transcription companies, so long as they are outside of our market-area. Please use the Contact Us link to get in touch with us today.

* We do not outsource ANY components of our system or services to anyone outside the United States. We require background checks on all our ICs and get to know them face to face. We conduct regular security and compliance inspections on our contractors workstations. All our contractors are required to conform with our strict BYOD security policy. We cannot promise to match the prices from all offshore companies, however we match the market rate that most competent offshore companies charge, especially after taking into account that the rate they contract for is typically not the VBC rate many clients are billed at in any case.

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